Support Policy

We are committed to providing the highest standard of customer service.

Our support team always ready to provide remote support but we are bound in certain situations like OEM, third-party dependency, etc.

Each customer is valuable for us, so for each order 6 times support is valid for a year. This count increases in the ratio of the validity period. 

It is compulsory for each customer to provide remote desktop (via anydesk/teamviewer/ammyadmin) We assure you that we never save your data/misuse the remote session & no information saved by us after closing the session.

Without remote session & your cooperation we can’t able to do the required settings then it is considered as closed/resolved.

For few server settings, we are also OEM  dependent, so the resolution may take some time that can be conveyed to you as per the situation.

If your device is blocked by any service provider/application then you need to contact them only.

For the international support services our technical team will coordinate you thru various platforms like WhatsApp/skype/IMO as per mutual availability & our working hours are 09:00am to 06:00pmIST (Sunday weekly off).